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Discussion Starter · #1 ·
My buck knife broke while field dressing a deer. I could not believe it, but when I extracted it from the deers sternum, a piece have fragged off. Luckly I was able to retreive the fragment before continuing the job.
 

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Hate to hear it man, but I have had some poor experiences with Buck Knives as well. I always carry my Gerber pocket knife with me but I do have a specific huning knife (Buck knife) that I use. The Buck has gotten fairly flimsy, especially when it encounters a bone during field dressing or boneing out a deer.
 

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Wow!!! What model were you using??

I've been using a Buck 119 for about ten years now. Bought myself one early in my Army career that went with me on every field problem. Lost it after a couple seasons hunting here and kicked myself severely in the behind for doing so. First thing I did was go out and buy another 119, was fortunate to catch the 100 yr (or was it 50) anniversary model. All I do is sharpen it up at the beginning of each season and again after every deer.

Any luck getting Buck to replace the knife???

RR
 

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Discussion Starter · #5 ·
I am, or was using a 16 yr old 691c Zipper. I emailed them asking if pictures would suffice replacement as I really don't think it can be repaired and I don't have and don't want to go out and buy a temp gut hook and or knife in the mean time.
 

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Discussion Starter · #7 ·
WOW, Don't you just love it when you take the time to send a pointed and specific question to a company regarding warranty replacement of one of their products and you get this?


"Please mail your knife in for a warranty replacement.

Send to:

Buck Knives
Attn: Warranty Repair Dept.
660 S. Lochsa St.
Post Falls, ID.
83854

It is highly recommended you send your package both traceable and insured in case the package is lost or damaged during shipping. Your shipping company will then compensate you.
Buck Knives does not cover lost items.

We are currently in our busy season and turn around time is running
6-8 weeks from the date of arrival in our facility.

Thank you,

Service Dept."


Its like they never even bothered to read the email at all.



 

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Discussion Starter · #9 ·
I never doubted for a second it would get replaced, as a matter of fact I expected as much. The question I asked in my original correspondence was, would digital images suffice warranty evaluation as the knife is somewhat functional and I have no backup while the knife is in transit. keep in mind, it is now deer season. and really-
6 - 8 weeks???
 

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Buck Knives Shifts Production from Asia to Post Falls

2/27/2009
Post Falls, ID: Buck Knives is making an American commitment.

The company is now making some of its products at its Post Falls facility that were previously outsourced to Asia.

"We have fielded many complaints about our decision to import products, even though we were clearly focused on offering the same high quality expected of a Buck knife and backed all imported product with the same lifetime warranty," said president C.J. Buck. "It has become apparent that Buck Knives is held to a different standard. The Buck brand stands for American-made knives."

Part of the transition strategy of moving from San Diego to Post Falls was to outsource many new products to Asia as the engineering staff would be busy training new employees, Buck said. The relocation was a massive undertaking that utilized the majority of its internal resources for nearly two years.

Outsourcing was also an opportunity to hit lower price point products in the marketplace.

However, even though the majority of the company's knife sales continued to be domestic product, imports didn't sit well with the family tradition and especially the expectations of longtime customers, Buck said.

Production efficiencies through the company's "Lean Manufacturing" process in a smaller facility than San Diego have allowed the company to shift some knives to Post Falls.

"The answer to fulfilling our commitment to U.S.-manufactured product is lean," said Phil Duckett, the company's chief operating officer.

Lean Manufacturing is a philosophy focused on eliminating waste that will reduce costs, as well as enabling faster and more flexible responses to customers' needs.

Examples of knives that were previously outsourced but are now manufactured in Post Falls include: the 679BK BuckLite Max, a new fixed-blade hunting knife; the 346BK Vantage, part of a new series of one-hand opening lockblades; and the 303GY Cadet, part of the 300 series that is among the first Buck pocket knives ever made.

"Later they had a (300) series made in China and now this new series of four are all made in Post Falls," said Tom Ables, company spokesman.

Duckett said 95 percent of Buck's new products for 2009 and 2010 will be manufactured in Post Falls and all hunting products are being made domestically.

The Buck catalog offers 180 knives and tools -- 125 (70 percent) are made here and 55 (30 percent) are imported.

Duckett said Buck expects to make 20 percent more products this year than last year.

At this year's SHOT Show, the Shooting, Hunting and Outdoor Trade Show in Orlando, Buck introduced new knives made in America that are price competitive with offshore imports.

"In 2007, we took our next step through an extensive branding study," Buck said. "It supported what we were hearing from our customers and my father's intuition, along with our desire to continue to be an American manufacturer. Clearly, the Buck brand had higher expectations in the marketplace."

Chuck Buck, chairman of the board, said for many loyal Buck customers, the Made in the U.S.A. stamp on the blades is just as important as the Buck logo beside it.

"As a fourth generation American company, we understand that," Chuck said. "And because both of these symbols of pride mean as much to us as they do to the people who use our knives, Buck has always maintained the goal of providing superior products at fair value, trying to keep products in the USA."
 
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