Have handed the phone to the better half "after" telling Hughes customer service exactly what I thought of their lack of 'service'. What I hate is their use of pre-determined scripts that they "have" to follow before being allowed to bring in a supervisor - and they treat all of their customers as if they are complete morons that know nothing about a computer or anything at all about computer networking.
Still have Hughes, but primarily because there isn't anyone else who can get us internet service living so far out in the middle of nowhere.
I feel your pain BF . . . . .
P.S. Mama says to simply not pay the bill. Maybe that will get their attention!