I was a FF-EMT-I here in my own small town for years. I know what your bro is thinking about. It ain't easy. I, like most people, don't take the time to say the things at should be said. I do try hard not to be purposly hurtful and to be as honest as I can. We can only do our best while we are here and that has to be good enough. Your best is your best, right?